• Orders of $49.95 or more shipping within the United States include Free Ground shipping. All orders below $49.95 are charged shipping based on your shipping location and the weight of your order. To estimate your shipping costs, please use our shipping calculator found on the shopping cart page.
• All orders shipping outside of the United States are charged a flat shipping rate based on the order total:

We accept unworn/unused products purchased exclusively from ShopRockAmerica.com within 30 days of receipt of order. (This excludes the holiday shopping season. Any items received during the period of November 1st through December 31st may be returned until January 31st.)

A credit for the amount of the returned item will be issued in the form of original payment after the return has been received. Customers are responsible for shipping all exchange/return merchandise back to Rock America. We do not offer return-shipping labels, however, for an exchange we will pay for the shipping costs to send out the new item(s).

All returns must be sent through the United States Postal Service. We highly advise securing a tracking number for your return, as Rock America will not be liable for any return packages lost in transit.

Please keep pet hair, smoke, etc. away from product until you are sure you do not want to return item(s).

To return an unwanted item, please send to the PO Box address listed on your receipt. Along with the item, please include a copy of your receipt as well as a brief note explaining your intentions (Ie.-“Item did not fit,” “Recipient already had item,” etc.). You will be issued a credit as soon as we receive your item back in the mail.

To exchange an unwanted item, please first contact us to ensure that we have your desired product in-stock. Follow return procedures above. After we receive the unwanted item in the mail, the new item you’ve specified will be sent out to you.