How do I contact Rock America?

Please use our Contact Us Form, or via one of the methods listed below. We will get back to you as soon as possible!

What Forms of Payment do you accept?

  • We accept payment through our website with Visa, MasterCard, and American Express credit cards, or via PayPal.
  • Alternately, you may send a money order to our PO Box address. (Please contact us beforehand for further instructions if using this method.)
  • We do not accept payment via personal check or any other method not listed above.

When will I be charged for my order?

  • You will be charged at the time your order is placed.
  • Everything on our website should be in stock and available for shipping. In the rare case a product is not available for immediate shipping, you will have the option of receiving a refund.

When will I receive my order?

  • Orders are processed in the order in which they are received; typically within 3-5 business days of receipt.
  • We ship via the United States Postal Service (USPS) and the United Parcel Service (UPS). Shipping Method choices are available at checkout.
  • In the rare event that a product is out of stock, we will email you with a timeframe of when to expect shipment.
  • For further shipping options please contact us before placing an order.
  • Orders paid for with a mailed-in money order will be processed after our receipt of funds.

What about backorders or out of stock items?

  • At Rock America, we strive to keep all items and sizes in stock at all times. Our website features live inventory, which means the inventory should be in-stock. But there still may be an occasional glitch where the item isn’t in stock. In this instance, we’ll notify you of when to expect shipment, and you’ll have the option to cancel your order.

Is there Sales Tax?

  • Illinois Residents will have 7.5% Sales Tax automatically added to their orders.
  • Wisconsin Residents will have 5% Sales Tax automatically added to their order.

Do you ship to _______?

We ship anywhere USPS or UPS delivers—all over the world.

Do you have a size chart?

Unfortunately we do not have a size chart. Most of our band t-shirts come printed on a variety of t-shirt brands, each of which run a little differently, so it’s impossible to give exact measurements for each size. Generally, our t-shirts run true to size. Please look for more in-depth size information in items’ descriptions, or contact us to get exact measurements on a particular item.

How to get the most out of your purchase:

Clothing: Wash according to manufacturer’s instructions on tag. We recommend air-dry clothing items if possible to keep them looking their best the longest. If it’s necessary to dry items in dryer, we recommend turning the clothing inside-out and using the lowest, coolest setting on your dryer.

Lighters: All lighters are sent unfilled in accordance with United States mailing regulations. Our lighters are compatible with any standard lighter fluid. Please use caution when filling lighters; if fluid comes in contact with lighter artwork, this may cause damage.

Mugs & Other Glasswear: Wash according to manufacturer’s instructions. When in doubt, keep items out of dishwasher and microwave to prevent cracking and chipping of artwork. Hand wash with gentle detergent and lukewarm water whenever possible.

Patches: Most of our patches are of the iron-on variety. Set your iron to cotton/high heat temperature setting. Make sure fabric is at least 90% cotton, and clean before applying patch. Lay flat the item you wish to iron a patch onto, and place a bath towel or cotton pillow case over the area of them where the patch is to be affixed. Place the heated iron onto the towel/pillow case and press down firmly for about 10 seconds to pre-heat fabric. Next, place patch on top of the pre-heated fabric and put towel/pillow case on top of the patch, and press down firmly with iron for 8-10 seconds. Carefully turn fabric inside out and iron backside of patch for about 20 seconds. Remove the iron & towel/pillow case and set aside newly patched garment until it fully cools. Repeat process if necessary. As iron-on patches may detach from fabric with time, we recommend stitching patch onto fabric as a precaution.

Posters: All of our paper posters are rolled in plastic sleeves and carefully packed to prevent any creasing or tearing when shipped out. We recommend keeping posters rolled until a suitable location for them to be hung up is found. Keep posters out of direct sunlight to prevent fading. Whenever possible, have posters framed to keep them in the best condition.

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